Let our concierge
handle your booking

HOW IT WORKS

One of our experts personally handles every aspect of the award booking experience.

  • 1. REQUEST

    Submit an award trip request to share your travel plans and points and miles balances. A member of our team will contact you to set up your initial free consult.

    You will only pay the fee ($200 per passenger) if you decide this service is a fit for your travel plans and want a concierge to research your trip.

    GET STARTED

  • 2. REVIEW

    Based on your initial consult, a concierge will work with you to identify a great flight you can book with your points. You’ll receive a summary of flight options that you can select from.

    Our team will propose up to three itineraries to make sure we meet your needs.

    GET STARTED

  • 3. RELAX

    Our concierge will take care of the heavy lifting - from finding flights to ticketing and selecting seats. We’ll tell you exactly what we need from you to complete the booking process.

    Reward availability changes rapidly. Once your concierge finds a flight you’re happy with, we’ll be in close communication and moving quickly to book your travels.

    GET STARTED

300,000+ travelers know there's a better way to fly

Whether you're newer to points and miles, place a high value on your own time, or simply want the advice of an expert, our concierge team makes the process easy and ensures your hard-earned miles are going to good use.

Our team has traveled to over 150 countries, including flights in first and business class on every major airline – nearly all using miles and points.

We know exactly who to fly and avoid, which airports have the easiest connections, how to manage delays in program transfers, and which programs may have great prices, but are lacking in customer service.

We even know how to pick the best seats on the plane.

Our premier award booking service has been helping people maximize their miles and points to make their dream vacation a reality for over a decade. Finding the best value for your miles is our speciality. We’d love to assist with:

  • Complex itineraries

  • Building trips for multiple passengers with points in a variety of accounts

  • Finding the best combination of cash and points to maximize your experience

Why use The Points Factory concierge?

Book premium international flights

Breeze through the airport with expedited lanes, then enjoy exclusive departure lounges. Onboard, delight in lie-flat seats, catered meals, and premium wine lists.

Enhance your family vacations

Stretch your travel budget by using points for your flights, even if you're a family of five! Economy flights to the Caribbean can be booked for as little as 10,000 points round-trip per person.

Escape for the weekend

Redefine what it means to get away. A quick trip to Europe for museums and cafés becomes practical with The Points Factory.

Act now to avoid your points losing value

Your natural inclination is to hoard and save but here’s why that may not be a good idea:

  • Points devalue over time.

  • They're un-investable. Unlike dollars, which earn compound interest, travel rewards just sit there.

  • Some points expire and programs go belly-up. There are no guarantees by the companies offering them.

Points-ready passengers have at least 50,000 points per passenger for a one-way journey

Flexible planners have general trip details, like approximate dates and trip duration (e.g., any week in January 2025).

Positioning pros are willing to depart from a larger airport hub to access better availability

Limited or single-airline points users: If your rewards are exclusively tied to a single airline program (e.g., only SkyMiles instead of flexible points like Chase Ultimate Rewards), your booking flexibility might be restricted.

Our points strategy consultations can help you earn more points! Meet 1:1 with an expert for a custom strategy to maximize earning potential.